Acceptable Use Policy:
Pronet Hosting provides web hosting solutions. Pronet Hosting reserves the right to suspend or cancel customer access to any or all services provided by Pronet Hosting when Pronet Hosting decides that the account has been inappropriately used or fraudulently tampered with. Even though Pronet Hosting performs daily backups, if at any time Pronet Hosting servers become corrupt, Pronet Hosting releases any liability due to lost or corrupted data.

Our Servers:
Personal accounts are to be used by the primary owner or authorized users only. Personal account holders are not permitted to resell, store or give away web hosting, or any Internet solutions to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.

Pronet Hosting reserves the right to refuse service and or access to its servers to anyone.

Pronet Hosting does not allow any of the following content to be stored on our servers:
Illegal Material - Includes copyrighted works, commercial audio, warez, audio streaming ,"file dumping" and any material in violation of any Federal, State or Local regulation.

Adult Material is also not acceptable - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Pronet Hosting.

Warez - Includes pirated software, ROMS, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material or any unacceptable material(s).

Abuse Policy:
Use(s) are defined as bandwidth and/or processor utilization.

Pronet Hosting may implement the following policy to its sole discretion:

When a website is found to be monopolizing the resources available, Pronet Hosting reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.

Payment Policies:
All accounts are set up on a prepay basis. Although Pronet Hosting reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

In situations where the card number on file is declined Pronet Hosting will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Pronet Hosting reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request. If the account is suspended, the customer may be responsible for relaying his/her applicable FTP files back to his/her server.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

Cancellation Policies:

Pronet Hosting will automatically renew all hosting accounts unless a cancellation request is submitted 3 days prior to the end of your billing cycle. Cancellation requests must be received by Pronet Hosting a minimum of 3 days prior to the end of your Billing Cycle. Cancellations submitted later than this time will result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Pronet Hosting. Pronet Hosting is unable to cancel your account effective for a future date.

Pronet Hosting will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Pronet Hosting as soon as possible. The account is not cancelled until you have received a confirmation from Pronet Hosting via email. We recommend that you keep a copy of the confirmation email from Pronet Hosting's staff for your records.

Cancellation requests are accepted only in form of a support ticket opened with the same e-mail address as we have on file for your account (http://www.pronethosting.net/support).

Payment Options:
PayPal
Credit / Debit Cards:
Pronet Hosting accepts Visa and Mastercard.

Money Back Guarantee:
The thirty day (30) money back guarantee starts from the date of the purchase as reflected on your receipt/invoice. The money back guarantee does NOT apply to domain registrations or to combined in one accounts (domain name and hosting), it ONLY applies to hosting packages. (Domain names are like property, once we have registered them for you, we can not undo the registration hence we cant offer a refund for them, this also applies to names registered incorrectly as a result of your having made a mistake during the sign-up process, so make sure you check the name you have filled in before you proceed to make payment.) If you received a domain name for free with your hosting package, and cancel your account, a $30 fee will be applied to compensate Pronet Hosting the price of the domain name registration.

Refunds:
Pronet Hosting reserves the right to cancel service at any time. In this event customers will be entitled to a refund based upon the remaining period of membership. If a customer contravenes Pronet Hosting's terms of service a refund will not be issued in the event of a cancellation.

Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Indemnification:
Customer agrees that it shall defend, indemnify, save and hold Pronet Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Pronet Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Pronet Hosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Pronet Hosting's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Pronet Hosting's server.

Disclaimer:
Pronet Hosting will not be responsible for any damages your business may suffer. Pronet Hosting makes no warranties of any kind, expressed or implied for services we provide. Pronet Hosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Pronet Hosting and its employees. Pronet Hosting reserves the right to revise its policies at any time.

In the event of a charge back by a credit card company or non-payment of fees owed to us, in connection with the payments of the registration fee for your domain name registration, you agree and acknowledge that the domain name registration shall be transferred to PronetHosting.net as the paying entity for that registration to the registry. We will reinstate your domain name registration solely at our discretion, and subject to our receipt of the initial registration or renewal fee and our then-current reinstatement fee, currently set at US$100.

All clients of Pronet Hosting agree when events occur that deem loss of service to our clients or in the event that a server severely malfunctions and is unable to function, Pronet Hosting has the right to move clients to a new server. If this occurs, clients should backup their files, as Pronet Hosting does not guarantee the transfer of files, and files may have to be re-uploaded via FTP.

You must agree to these terms and conditions, before ordering or continuing to receive services from Pronet Hosting, or its affiliates, partners, or subsidiaries. If you do not agree to these terms and conditions, please do not order services until you clear up any discrepancies (in writing) with one of our management officials.